Alhoush.com is committed to the full satisfaction of its users. Yet, because of the nature of product (unique art and design pieces), only items that are damaged can be returned. If you are not satisfied with your purchase because it is damaged, please take a photo of the damaged section and send it to us at info(a)alhoush.com. We will get back to you within 48 hours of receiving your email. Please note that alhoush.com will reimburse the full amount paid for the item, minus the cost of shipping.